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Customer Service

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Live Agent
FiCentive's live agent support can provide your card program with experienced customer service personnel who are experts in the prepaid card industry.  FiCentive can provide total support for your card program,  just provide overflow support, or specialized support for services like lost and stolen card support.  Whatever your needs, FiCentive is ready to provide world class customer support for your cardholders.

Interactive Voice Response
FiCentive's Interactive Voice Response units provide your cardholders with self-service options for balance inquiry, PIN changes, transaction inquiry. If live support is needed, the built in advanced call routing makes certain your cardholders enjoy their experience.

Cardholder Portal
FiCentive's cardholder portals provide web self service for your card programs.  Service functions include card purchasing, placing of bulk orders, activation of cards, viewing of transactions, paying bills, and the ability to contact customer service are available.

 

 

 

Skip Navigation Links. Natalie Gulbis Cardholder Portal
   

 


FiCentive, Inc. is a Wholly Owned Subsidiary of Payment Data Systems, Inc.
FiCentive is an Independent Sales Organizations (ISO) and a registered agent of Sunrise Banks, N.A.
These cards are issued by Sunrise Banks N.A., St. Paul, MN 55103, Member FDIC, pursuant to license by MasterCard International Incorporated.
These cards may be used everywhere MasterCard debit cards are accepted. Use of these cards constitutes acceptance of the terms and conditions stated in the Cardholder Agreement. Products and or services that are located on external links are not endorsed, guaranteed or recommended by FiCentive or Sunrise Banks.

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